Terms and Conditions
Terms & Conditions – A-Luxe Skin
Please read our Terms & Conditions carefully before booking an appointment with A-Luxe Skin.
By booking an appointment, purchasing a treatment or treatment package, or paying a deposit, you confirm that you have read, understood and agreed to the terms below.
APPOINTMENTS
A-Luxe Skin operates by appointment only. We do not accept walk-ins.
Please arrive on time for your appointment to ensure your full treatment can be carried out without affecting other clients.
DEPOSIT POLICY
A deposit may be required to secure your appointment.
Your deposit will be deducted from the total cost of your treatment when you attend your scheduled appointment.
All booking deposits are non-refundable, subject to your statutory rights.
If you need to reschedule your appointment, you must provide at least 72 hours’ notice. Where sufficient notice is provided, your deposit can be transferred to your rescheduled appointment.
If less than 72 hours’ notice is provided, or you fail to attend your appointment, your deposit will be forfeited and cannot be refunded or transferred. A new deposit will be required to make another booking.
CANCELLATIONS & RESCHEDULING
We understand that circumstances can change. However, appointment times are reserved specifically for each client.
We therefore require a minimum of 72 hours’ notice if you wish to cancel or reschedule your appointment.
For standard appointments, cancellations made with less than 72 hours’ notice, or failure to attend, may result in the loss of your deposit or the full treatment fee being charged where applicable.
LATENESS
We allow a maximum 15-minute grace period for appointments.
If you arrive more than 15 minutes late, we may be unable to carry out your treatment and your appointment may be treated as a late cancellation.
Where this occurs, your deposit may be forfeited and a new deposit will be required to rebook.
Where the treatment has already been paid for, the scheduled treatment fee may also be forfeited.
NO-SHOWS
If you fail to attend your appointment without providing the required notice, any deposit or payment made for that appointment will be forfeited.
A new deposit or payment will be required before another appointment can be booked.
For clients using a pre-paid treatment package, failure to attend without the required notice will result in that session being deducted from the package and treated as used/completed.
PRE-PAID TREATMENT PACKAGES
Treatment packages are purchased for a specific course of treatment and are subject to these Terms & Conditions.
If you cancel or reschedule a package appointment with less than 72 hours’ notice, or fail to attend, the scheduled session may be deducted from your package and counted as completed.
Unused sessions cannot automatically be exchanged for cash refunds.
Where appropriate and agreed by A-Luxe Skin, remaining unused sessions may be exchanged for an alternative treatment of equivalent value.
ILLNESS & UNEXPECTED CIRCUMSTANCES
If you become unwell or experience an unexpected circumstance within the 72-hour notice period, please contact A-Luxe Skin as soon as possible.
We may consider exceptional circumstances individually and, at our discretion, allow your appointment or deposit to be transferred.
PREGNANCY & LASER HAIR REMOVAL
If you become pregnant during a laser hair removal course, please inform A-Luxe Skin.
Your remaining eligible sessions can be placed on hold during your pregnancy and resumed when it is considered appropriate and safe to continue treatment following pregnancy and, where relevant, breastfeeding.
REFUNDS & TRANSFERS
Except where you have a legal right to a refund, treatments, services, packages, gift cards and products are non-refundable and non-transferable once purchased, supplied or redeemed.
This includes:
Treatments carried out at A-Luxe Skin
Products purchased from A-Luxe Skin
Pre-paid treatment courses and packages
Gift cards
Treatments or packages purchased online
Nothing within these Terms & Conditions limits or removes any rights you have under applicable UK consumer law.
TREATMENT RESULTS
Results vary between individuals and cannot be guaranteed.
The number of sessions required and the results achieved can vary depending on factors including the individual, treatment area, hair or skin characteristics, hormones, lifestyle, medical circumstances and adherence to recommended treatment schedules and aftercare.
Purchasing a treatment or package does not constitute a guarantee of a particular result.
ADVERSE REACTIONS & CONCERNS
If you experience an unexpected or adverse reaction following a treatment or the use of a product purchased from A-Luxe Skin, please contact us as soon as possible.
We will assess your concerns and, where appropriate, discuss suitable next steps. Depending on the circumstances, this may include a review appointment, aftercare advice, an alternative treatment or another appropriate resolution.
This does not affect your statutory rights.
AGREEMENT TO THESE TERMS
By booking an appointment, paying a deposit, purchasing a treatment or package, or proceeding with treatment at A-Luxe Skin, you acknowledge that you have read, understood and agreed to these Terms & Conditions.